EarthMed Medical & Recreational Marijuana Dispensary - Addison

Around 2 years I've been going to this place. Parking is chaotic but I overlook it. However recently, 11/29/23, I was shocked that an employee/manager that I've interacted with many, many times was working a register and this woman proceeded to treat me as if she didn't know me! Please note: I wear pretty much the same type clothing all the time.Bemused and offended, I asked her "You don't recognize me"? She looked at me strangely and said she did NOT know me. I have been in this place minimum of a hundred times. As a manager, how do you not know your customer base? I'm speaking directly to this employee now. Maybe you were having a bad day but you were rude, disrespectful and dismissive to a good customer. If I can find my favorite somewhere else, I won't come back. Ironically, the next person in line was greeted with their name and a "how was your Thanksgiving? I guess as a regular customer I'm not deserving enough for a friendly greeting. Hey redhead, I even gave you a $3 tip you didn't deserve. Only reason being that I treat people with respect. I don't think you got that memo, ma'am. Overall, this incident left me feeling, insulted, offended and considering the thousands of dollars I've spent there, pretty unappreciated.

I visited here while in town for a concert and wanted to try some of the local flavors. I was staying in Lombard and didn't know where to go, a quick google search led me here. I was not disappointed at all! Even knowing I was not an IL resident and not going to be that "regular customer", both of the associates that assisted me went above and beyond to give me the info I wanted. Quality was A+. Although I am a resident of a legal state and have no problem getting a quality product...I went back the next day before I left town to go back home. Highly recommended!

I went on their website today to order a product that I researched online. I felt like this product would really help with my back pain and my sleep issues. The website had a promotion it said get 6 bottles for $39.99 which was a great deal. So I placed my order and then checked my email for the order confirmation email. I didn't receive it, checked all my spam folders and waited a bit longer. Then I finally decided to login to my banking app. I was shocked when I saw 2 transactions for them for the amounts of $239.99 and $59.99. That's $300 they took from me when my order showed $39.99. I immediately called them and the guy was super rude. I told him the issue, gave him my name and email. I told him the order was $39.99 and I wanted the order canceled and a full refund. He said they couldn't cancel the order and could only refund me $149.99. I was livid and asked what kind of company is this? I said so you can take my money but you can't refund me! I ended up hanging up on him and calling my bank. I explained the situation and told them this was fraud and they scammed me out of money! DO NOT order online from this company unless you want them to take your hard earned money!!! AVOID AT ALL COSTS!!!!